Shipping Policy

We offer flexible delivery options to suit your schedule and preferences:

We understand you want your device as soon as possible. Here's what happens after you place your order:

• Order confirmation — You'll receive a confirmation message (SMS/WhatsApp/email) within 15 minutes.
• Quality check — Every device undergoes a final inspection before dispatch (approx. 30–60 minutes).
• Dispatch — Once ready, your order is handed over to our courier partner or made available for pickup.

Orders placed after 5:00 PM may be processed the next business day.

Shipping costs depend on your location and the delivery method you choose:

• Nairobi Area — Flat rates starting from KES 200 for standard delivery.
• Other Major Towns — Rates from KES 500 to KES 1,500 depending on distance.
• Remote Areas — Please contact us for a custom quote.
• Free pickup — Always available at our store at no extra cost.

We currently ship to select countries within East Africa. For international orders:

• We partner with trusted international couriers (DHL, FedEx, etc.).
• Shipping costs are calculated based on weight, destination, and insurance coverage.
• Delivery times typically range from 5–14 business days.
• Customs duties and import taxes are the responsibility of the buyer.

For international shipping inquiries, please email us for a personalized quote.

Stay informed about your delivery every step of the way:

• You'll receive a tracking link via WhatsApp or email once your order is dispatched.
• Live updates are available through our courier partner's tracking portal.
• For in-store pickup, we'll notify you when your order is ready for collection.

• For home/office delivery — Our courier will make up to two delivery attempts. If both fail, the package will be returned to our store for pickup.
• For in-store pickup — Orders are kept for 7 business days after notification. Please collect within this period.
• If you need to reschedule delivery, just contact us before the courier attempts delivery.

Your satisfaction and safety are our priorities. Here's what we do to protect your order:

• Insurance — All devices are insured during transit for their full value.
• Damaged items — If your device arrives damaged, contact us immediately (within 24 hours) with photos. We'll arrange a replacement or refund.
• Lost packages — If tracking shows your package is lost, we'll file a claim with the courier and offer you a full refund or replacement.

Have questions about your shipment, want to change your delivery address, or need to reschedule? Our team is here to help.