Return & Refund Policy
Last Updated: 10-06-2024
📦 1. Returns
+Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide a receipt or proof of purchase.
Return Period: You have 30 calendar days from the date you received the item to initiate a return.
Non-returnable Items: Certain items are exempt from being returned. These include perishable goods, personalized items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
💰 2. Refunds
+Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
Refund Timeframe: You will receive the credit within 2–3 days, depending on your card issuer’s policies.
Partial Refunds: In certain cases, partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
🔁 3. Exchanges
+We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@gshoppe.co.ke and send your item to: GSHOPPE KENYA, Ronald Ngala St, Nairobi.
🚚 4. Shipping
+Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping Duration: Depending on your location, the time it may take for your exchanged product to reach you may vary.
📞 5. Contact Us
+If you have any questions about our Return and Refund Policy, please reach out via:
- Email: contact@gshoppe.co.ke
- Website: www.gshoppe.co.ke/contact-us
🔄 6. Changes to This Policy
+We may update our Return and Refund Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date. Please check periodically for changes.
💬 Need Help?
We’re always here to make things right for you.
Email: contact@gshoppe.co.ke
Visit: www.gshoppe.co.ke/contact-us